Our Office Policies
Policies
Practice Hours & Appointments
Office visits are by appointment only and are scheduled Monday through Friday by calling the Denbigh Office. Office hours are listed as follows:
Denbigh Office
716 Denbigh Blvd Bldg E2
Newport News, VA 23608
(757) 874-2229
Hours
Monday – Friday: 8:00 AM-4:45 PM
We know that your time is as valuable as ours and we make every effort to honor all time commitments, You can help by arriving on time for your appointment. We request that you call our office if you must be late or need to cancel or reschedule your appointment. Occasionally, obstetrical deliveries or emergencies may cause delays and increase your waiting time. When possible, you will be fully informed and rescheduled if the delay will cause an inconvenience for you. We ask for your understanding at these times.
Telephone Calls
If you have questions, please give us a call at (757) 874-2229. The office phones are answered daily from 8:00 AM-4:45 PM.
After hours, weekends, and holidays, your calls will be answered by our answering service at (757) 220-4418 which will take your name, number, and a brief description of the problem. The answering service will then relay the information to the Physician on call who will respond as quickly as possible. Occasionally, the doctor on call may be busy with other patients, so we ask for your patience in receiving a response. We request that you reserve evening and night calls to emergency conditions only. Routine problems are handled more effectively during business hours when your records are easily accessible.
Fees & Payments
We believe that our fees are fair and competitive. Our commitment to our patients is to provide for them the very best and most cost effective health care.
You will need to pay your co-pay at the time of service, and to notify the office of any special insurance requirements such as a change in primary or secondary insurances or pre-certification authorization. All patients, including long-time patients, must present a valid and current insurance card at the time of visit. We will not file your insurance (to include secondary insurance) without a copy of your card on file; our billing dept will not accept your insurance information over the phone if you forget your card at the time of your visit. All patients are asked to pay at the time of the visit unless other arrangements have been made through our Billing Department in advance of your appointment. Other arrangements (such as establishing a payment plan) can be made with our billing department depending upon special circumstances. For your convenience, you may pay by cash, check, VISA, MasterCard, or Discover. We do not accept American Express at this time.
We participate in all major insurance plans, including Aetna PPO, Alliance, Blue Cross and Blue Shield, Key Care, Key Advantage, Tricare Standard, CIGNA, Optima, Mailhandlers, United Healthcare, Healthkeepers, and Sentara Healthplans, among others. New Medicare patients and new Medicaid patients are being accepted at this time. We do not accept Aetna HMO.
Please remember that we are only a third party to the agreement made between you and your insurance carrier. Therefore, payment of the bill remains your responsibility. We will expect you to pay in full any deductibles, coinsurance, cost shares, or any other balance not paid for by your insurance company. If a hardship develops, we will negotiate a payment plan to fit your situation. Feel free to call our business staff with any questions at (757) 327-1010.
Statements are mailed monthly. Any error in the statement should be immediately brought to the attention of our office. If your account becomes over 120 days past due and no payment has been received during that time, your account will be referred to a local collections agency. You will not be able to schedule appointments with our physicians while your account is in collections.