Our Office & Our Policies
We are pleased you have chosen our office for your obstetrical and gynecological care. Our goal is to provide the highest quality comprehensive healthcare for women of all ages. Our physicians and staff will put you at ease, thereby assisting you to feel comfortable every time you walk through our door.
The information that follows will give you a better understanding of our practice and should answer many of the questions you may have. We want you to know about our policies and methods of practice. The more you know, the more we can be of service. If there are any questions, please ask. Every member of our staff is here to assist you.
Our Physicians are board certified specialists in the examination, diagnosis, and treatment of women's health problems. Being board certified means that our physicians have devoted years of intensive study after medical school to achieve national recognition in their specialty.
We encourage patients to select one of our Physicians in the group as their primary doctor. Situations may occur when the patient may see another member of the group, but we believe the patient is best served by remaining with one Physician.
Read more about our physicians and their backgrounds here.
Krystle Lappinen, M.D.
Douglas Thom, M.D.
Timothy O'Connell, M.D.
Cheri Coyle, M.D.
Although our practice specializes in obstetric and gynecological care, our Physicians will occasionally care for minor and unrelated problems at the time of your visit. However, all patients are encouraged to establish themselves with a family physician to handle non-gynecological problems.
Practice Hours & Appointments
For your convenience, we have two locations on the Peninsula. Office visits are by appointment only and are scheduled Monday through Friday by calling the Denbigh Office. Office hours for our offices are listed below:
12706 McManus Blvd, Newport News, 757-874-2229 (referred to as the "Denbigh Office") is open Monday and Wednesday from 8:30am-5:00pm, Tuesday from 8:30am-6:00pm and Thursday-Friday from 8:00am-5:00pm.
101 Eaton Street, Suite 300 - Hampton VA 23669, 757-874-2229 (referred to as the "Hampton Office") is Monday thru Wednesday from 9:00am-5:00pm; Thursday from 9:00am-1:00pm, and Friday from 8:30am-2:30pm.
We know that your time is as valuable as ours and we make every effort to honor all time commitments, You can help by arriving on time for your appointment. We request that you call our office if you must be late or need to cancel or reschedule your appointment. Occasionally, obstetrical deliveries or emergencies may cause delays and increase your waiting time. When possible, you will be fully informed and rescheduled if the delay will cause an inconvenience for you. We ask for your understanding at these times.
If you have questions, please give us a call at 757-874-2229. The office phones are answered daily from 8:30am-5:00pm. Please make non-emergency calls between 9:00am-4:00 pm when patient records are readily available.
After hours, weekends, and holidays, your calls will be answered by our answering service which will take your name, number, and a brief description of the problem. The answering service will then relay the information to the Physician on call who will respond as quickly as possible. Occasionally, the doctor on call may be busy with other patients, so we ask your patience in receiving a response. We request that you reserve evening and night calls to emergency conditions only. Routine problems are handled more effectively during business hours when your records are easily accessible.
Fees & Payments
We believe that our fees are fair and competitive. Our commitment to our patients is to provide for them the very best and most cost effective health care.
You will need to pay your co-pay at the time of service, and to notify the office of any special insurance requirements such as a change in primary or secondary insurances or pre-certification authorization. All patients, including long-time patients, must present a valid and current insurance card at the time of visit. We will not file your insurance (to include secondary insurance) without a copy of your card on file; our billing dept will not accept your insurance information over the phone if you forget your card at the time of your visit. All patients are asked to pay at the time of the visit unless other arrangements have been made through our Billing Department in advance of your appointment. Other arrangements (such as establishing a payment plan) can be made with our billing department depending upon special circumstances. For your convenience, you may pay by cash, check, VISA, MasterCard, or Discover. We do not accept American Express at this time.
We participate in all major insurance plans, including Aetna PPO, Alliance, Blue Cross and Blue Shield, Key Care, Key Advantage, Tricare Standard, CIGNA, Optima, Mailhandlers, United Healthcare, Healthkeepers, and Sentara Healthplans, among others. New Medicare patients and new Medicaid patients are being accepted at this time. We do not accept Aetna HMO.
Please remember that we are only a third party to the agreement made between you and your insurance carrier. Therefore, payment of the bill remains your responsibility. We will expect you to pay in full any deductibles, coinsurance, cost shares, or any other balance not paid for by your insurance company. If a hardship develops, we will negotiate a payment plan to fit your situation. Feel free to call our business staff with any questions at 757-327-1010.
Statements are mailed monthly. Any error in the statement should be immediately brought to the attention of our office. If your account becomes over 120 days past due and no payment has been received during that time, your account will be referred to a local collections agency. You will not be able to schedule appointments with our physicians while your account is in collections.
Your medical records, your account with us, and your medical condition are kept strictly confidential. By law we cannot release any medical information about you without your written consent, except in cases of a Court Ordered Subpoena. It is office policy not to notify patients when records are provided to the Courts through the Subpoena process. You can request a copy of your records by completing a Record Request Form, which can be obtained at our Front Desk. Your records will be available for pick up within 72 hours. We do not fax records.